Shared SMS inbox
Shared SMS inbox: answer texts as a team, not a group chat
Every text to your business numbers lands in one inbox — assigned to the right person, discussed in private notes, answered in seconds with templates.
How it works
From “new text” to “closed” in four steps
The same flow for every number you own, in every country.
A text arrives
On any of your numbers, in any country — one inbox for all of them.
It’s assigned
By number, by keyword or in turn, to whoever is available.
You reply
From your browser, with templates and internal notes.
It’s closed
And kept only as long as your retention setting says.
Features
Built for conversations with customers
What a support team expects from a help desk — minus the per-seat bill.
Assignment rules
Route by number, keyword or round-robin. Reassign in one click.
Internal notes
Discuss a case next to the conversation — customers never see it.
Templates
Saved replies with the customer’s order number or name filled in.
Collision detection
See who is reading and who is typing, so nobody answers twice.
After-hours reply
An automatic answer outside business hours, with your opening times.
Missed-call text
Missed a call? The caller gets a text and the conversation starts here.
Numbers
Which numbers can text
Texting depends on the line type and the country. Every number card says what it can do before you pay — here is the general rule.
| Number type | Texts in & out |
|---|---|
| Mobile | Yes |
| Local & national | In some countries |
Privacy
Your customers’ messages, on your terms
Conversations are stored only as long as you decide, and copies go only where you send them.
- Retention per number: none, 24 h, 7 days, 30 days or until deleted
- Copies to Telegram, PGP email or a signed webhook — or nowhere
- Read-only role for accountants and supervisors
- Export or delete a whole history in one click
Which numbers can use the shared inbox?
Every number that receives texts: mobile numbers everywhere, and local or national numbers where they support texting. Each number card says so before you pay.
Can two people answer the same customer by accident?
No. When someone opens a conversation, the others see who is on it and who is typing, and a conversation can be assigned to one person.
Can I send marketing campaigns from the inbox?
No. The inbox is for conversations between people. Sending limits start low on new accounts and grow with normal use, and bulk or automated campaigns are against the acceptable use policy.
How long are conversations kept?
You choose, number by number: not stored at all, 24 hours, 7 days, 30 days or until you delete them. Internal notes follow the same setting.
One inbox for every number you own
Mobile numbers text everywhere; local and national numbers where the number allows it.