Support
Support: answers now, and a real person for customers
The help center answers most questions in seconds. Customers with an active number get private tickets in their account, answered by the people who run the service — no email address, no phone queue.
How to reach us
- Help centerEveryone · 57 answers
- GuidesEveryone · 11 guides
- Payments & refundsAny account
- Support ticketsCustomers with a number
- Email addressNone
- Phone lineNone
Find an answer
Most questions are answered in seconds
Search 57 straight answers about numbers, codes, payments, renewals and privacy.
Where to go
The right place for every question
Three doors, each answered where it belongs — none of them needs an email address.
Before you buy
Prices, line types, verification codes and privacy are covered by the help center and the 11 guides — and the 72-hour swap guarantee covers a number that doesn’t work for you.
Open the help centerPayments & refunds
Any account can report a problem on a top-up or request a refund of its balance from Billing — no ticket needed, and the outcome shows in the same place.
Go to BillingCustomers with a number
Private tickets in your account, answered by the people who run the service. A badge on Support tells you when we have replied.
Open Support
Customer tickets
How a ticket works
- Sign in and open Support in your account. Tickets unlock as soon as a number is active on it.
- Pick a topic and describe the problem — the number concerned, what you expected and what happened.
- Read our answer in your account. A badge on Support shows new replies; answer in the same thread.
- Close it when you’re done, or delete it. Tickets are deleted 90 days after the last message anyway.
We will never ask for
- Your password, 2FA codes or passkeys
- A wallet seed phrase or a private key
- Your name, an email address or identity documents
- A payment to “unlock” support — it is included with your number
Someone claiming to be Numonym asks for any of these? It isn’t us.
Why can’t I write to you before I buy?
Because our team is kept for the people who rent a number with us — that is how answers stay fast and personal. The help center covers what people ask before buying: prices, line types, verification codes, payments and privacy. And if a number doesn’t work for what you bought it for, the 72-hour swap guarantee covers it.
How do I open a ticket?
Sign in and open Support in your account. Tickets are available as soon as you have an active number, and our answers appear in the same place — a badge on Support tells you when we have replied.
Is there an email address or a phone line?
No. We don’t publish an email address and we don’t run a phone line: everything happens in your account, so nothing about you travels through a mailbox or a call log.
I paid and something went wrong. What do I do?
Open the payment in your account and use “Report a problem” with the transaction ID. It works for every top-up, with or without a number, and the outcome shows on the same page.
How do I get my balance back?
From Billing in your account: “Request a refund”, choose the coin and paste your address. The refundable part of your balance (bonus credit excluded) is sent in crypto, minus the network fee.
Someone is spamming me from a Numonym number.
Report it on the abuse page. You don’t need an account and we don’t ask who you are. We don’t reply to reports, but every one is reviewed, and confirmed abuse leads to limits or suspension.
Spam, a scam or harassment from one of our numbers? Report it — no account needed, no personal details asked. Every report is reviewed under our acceptable use policy.
Report abuse
A number, with people behind it
Rent a number and get private support in your account — no email, no ID.